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Responsible Gaming

Koi Spins Casino is committed to promoting responsible gaming practices and ensuring a safe and enjoyable experience for all our players.

Safe and Balanced Gaming Habits

Gaming should be treated as entertainment, not a source of income. Set realistic expectations and balance your gaming with other aspects of life. Be aware of the odds and understand that losing is a natural part of gambling.

Budgeting and Bankroll Management

Establish a budget for your gaming sessions and stick to it. Don't chase losses or bet more than you can afford to lose. Manage your bankroll effectively by setting limits on your deposits, losses, wagers, and session duration.

Deposit Limits

You can set daily, weekly, or monthly deposit limits in the "Banking" section of your account settings.

  • Daily limit: £2,000
  • Weekly limit: £10,000
  • Monthly limit: £40,000

Loss Limits

Set a loss limit to prevent significant losses and avoid financial hardship.

  • You can set a daily or weekly loss limit in the "Banking" section of your account settings.

Reality Checks and Time Reminders

Regular reality checks help you stay aware of your gaming activity. Take regular breaks, step away from the game, and assess your situation objectively.

  • We recommend taking a 15-minute break every hour to check on your gaming progress.
  • You can also set time reminders in the "Account" section of our platform to encourage responsible gaming practices.

Cooling-Off Periods and Self-Exclusion Tools

If you feel that your gaming is becoming problematic, don't hesitate to take a cooling-off period or self-exclude yourself from our platform.

Cooling-Off Period:

  • Choose a cooling-off period between 24 hours and 6 weeks
  • During this time, you won't be able to access your account or place any bets

Account Verification and Age Restrictions

To ensure that all players are of legal age, we verify player information before allowing them to join our platform.

Minimum Age:

  • The minimum age for gaming on Koi Spins Casino is 18 years old
  • We reserve the right to request documentation to verify your age in certain cases

Protection of Vulnerable Players

We strive to provide a safe and inclusive environment for all players. If you or someone you know has experienced problem gaming, we're here to support them.

Warning Signs:

  • Are you betting more than you can afford?
  • Do you feel the need to chase losses or place bets under pressure?

Support Organisations

If you're struggling with problem gaming or would like additional guidance on responsible gambling practices, please don't hesitate to reach out to one of our customer support agents for information about local support services.

GamCare:

  • For UK-based players, you can contact GamCare for confidential advice and counseling
  • Their helpline number

Responsible Bonus Usage

When claiming bonuses or promotions, be aware of any specific terms and conditions.

Bonus Terms:

  • Review the bonus terms carefully to understand what's expected from you in return for your winnings.
  • Make sure to use these funds responsibly, adhering to the same principles outlined above