Terms & Conditions

Acceptance of the Terms

By accessing or using Koi Spins Casino's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept these terms, please do not use our services.

Eligibility Requirements

To access our services, you must meet certain eligibility requirements. You must:

• Be at least 18 years old (or the minimum age required in your jurisdiction).
• Not be a resident of any country or region where online gaming is prohibited.
• Provide accurate and complete information when registering for an account.

Minimum Age Requirements

You must be at least 18 years old to use our services. If you are under 18, please do not access or use our services.

Geographic Restrictions

We reserve the right to restrict access to our services in certain countries or regions due to local laws and regulations.

Account Registration Rules

When registering for an account:

• You must provide accurate and complete information.
• You must choose a unique username and password.
• Your email address will be used as your primary contact method.

One-Account-per-User Policies

You are only allowed one account per person. Creating multiple accounts is prohibited and may result in the closure of all affected accounts.

Identity Verification and KYC

To prevent identity theft and money laundering, we reserve the right to request identification documents from you when necessary. This includes verifying your age, address, and identity through government-issued documentation or other means.

Account Accuracy Obligations

You must ensure that your account information is accurate and up-to-date. You are responsible for maintaining the security of your account.

Account Security Responsibilities

• Your login credentials (username and password) are confidential.
• You are solely responsible for protecting them from unauthorized access.
• Koi Spins Casino will never ask you to reveal or provide your login credentials via email, phone, or any other means.

Restricted Behaviour and Prohibited Activities

You agree not to engage in the following activities:

• Cheating or using automated software that could influence the outcome of games.
• Collusion with fellow players or attempting to manipulate game outcomes.
• Spreading malware or viruses on our platform.
• Using multiple accounts for gaming purposes (including, but not limited to, bonuses).
• Depositing funds without a legitimate source of income.

Multi-Accounting and Fraud Prevention

To prevent multi-accounting and other forms of abuse, we may employ various measures including IP blocking, transaction monitoring, and account restrictions.

Bonus and Promotion Rules

Bonus offers are subject to change or expiration. To qualify for bonuses:

• You must fulfill specific requirements (e.g., minimum deposit).
• Wager your bonus amount a certain number of times within the allowed timeframe.
• Adhere strictly to rules on eligible games, maximum bets, etc.

Wagering and Gameplay Conditions

You agree that:

• All wagers are binding upon you once placed.
• You understand the risks associated with gaming and cannot rely solely on Koi Spins Casino for financial support.
• Our platform does not constitute a commitment or promise of winning from your deposits or potential winnings.

Bonus Abuse Prevention

We reserve the right to review, investigate, and cancel bonus transactions in the event of suspected abuse.

Deposits and Withdrawals (Applicable only where supported by source material)

To make a deposit:

• You must provide valid banking information.
• Your account will be credited once your payment has cleared.
• Withdrawal requests are reviewed according to our rules on maximum withdrawal amounts, transaction fees, etc. Koi Spins Casino reserves the right to refuse any withdrawal request.

Verification before Withdrawals

Koi Spins Casino may verify withdrawals by requesting identification documents and/or contacting you via email or phone for additional information.

Processing and Review Procedures

All account-related actions (including deposits, withdrawals, bonus offers) are subject to review. Our team will investigate suspicious activity promptly.

Responsible Gambling Expectations

• We encourage you to gamble responsibly.
• Limit your bets; don't stake more than what you can afford to lose.

Self-Exclusion and Account Restrictions

If you need assistance with responsible gaming, please contact us via email. Koi Spins Casino may suspend or close accounts suspected of self-excluding.

Game Fairness and RNG Systems

Koi Spins Casino's games operate using genuine Random Number Generator (RNG) algorithms. Regular audits are performed to maintain fairness in gaming outcomes.

Technical Interruptions or Voided Gameplay

If technical issues prevent us from honouring game wagers, bets, deposits, withdrawals, or bonuses, these will be resolved upon resolution of the issue and adherence to fair operating standards.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts:

• Due to suspected fraudulent activity.
• In response to violating any aspect of this Agreement (including but not limited to multi-accounting).

Intellectual Property and Platform Ownership

All content, including images, text, graphics, software, etc., is owned by Koi Spins Casino. All intellectual property rights are reserved.

Limitation of Liability

We cannot guarantee the quality or availability of our services due to technical difficulties beyond our control (server downtime, internet congestion). Your access and use of our platform constitute your consent that you release us from liability for indirect, special, incidental, consequential, punitive damages arising out of any cause.

Modification of Terms

Koi Spins Casino reserves its right to modify this Agreement at any time without prior notice. Changes take effect immediately upon posting on the site; we suggest checking frequently for updates and/or latest policy changes.

Contact or Support Guidance

If you need assistance with gaming issues (problems, losses), please do not hesitate in contacting our Customer Care support team. We will try to resolve your concerns.